FAQs
What is your set up charge?
We don't have any set up charges. We provide customers with an all inclusive price with no additional hidden fees or set up charges. We do our best to optimize your artwork in order to make prints more affordable.
Can you print on clothing that I bring?
Yes, but screen printing is a complex process involving a variety of different steps and sometimes mistakes happen. If we provide the garments, we can always replace the garment immediately and re-print. However, if you bring your own garments, we are not responsible for replacements in the event that a mistake is made. With that being said, we do our best to take extra caution when printing and try our best to avoid any mistakes.
How do I place an order?
Contact us here or send your artwork to us at info@chosenlabs.xyz and let us know in detail what you're looking to get done. Once we provide you with a quote on your project and you're ready to order, invoices must be paid in full before we start working on your project. We'll provide you with an artwork proof for your approval before we start printing or we'll make any changes to the art if necessary.
Can you rush my order for an additional fee?
We don't offer any rush services at the moment, orders are placed in queue as they come in and will be printed in that order. If you need a certain project done urgently, please contact us and we'll see what we can do to squeeze it in, but it can't be guaranteed.
Do you have a refund policy?
We don't offer refunds as we only do custom orders. However, if a mistake is made on our end or an item is missing, we will either reprint or issue a refund on that particular item.
Do you ship?
We ship all over the world.
I have a different question.
If you have any further questions, please don't hesitate to reach out to us!
Email: info@chosenlabs.xyz